Delta Business Communication Skills Delta Business Communication Skills: Telephoning

Type

Reference

Authors

Sue Lowe

ISBN 10

1900783797

ISBN 13

9781900783798

Tags

anglais, english, Communication, Business English, telephoning, speaking, listening, Audio CD, Professional

Series Name

Delta Business Communication Skills

Abstract

Telephoning aims to help learners of Business English develop the skills and language needed to deal effectively with business telephone calls, including mobile telephones and conference calls. The book and integrated audio CD practice language and skills in the following areas: Focus on listening; Making calls; Receiving calls; Receiving and leaving messages; Dealing with problems; Conference calls. Telephoning is designed for students with a pre-intermediate or intermediate level of English and can be used either in class or for self study. The content and examples contained within Telephoning are up-to-date and relevant to anyone working or planning to work internationally. Telephoning adopts a learner-centred and highly practical approach.

Description

-Individual needs analysis and learning journal
-Awareness-raising activities
-Extensive personalized exercises
-Tips for effective performance in business
-Helpful suggestions for language study
-Regular language reference and review selections
-Photocopiable resources for further practice
-An integrated audio CD
-Full audio script and answer key

Number of Copies